CANCELLATION

12 hr cancellation notice required on all appointments or you will be subject to the full charge of your massage session. This allows me to offer the time to someone else. If you are redeeming a gift certificate, it will be marked redeemed.

NO SHOW APPOINTMENTS

You are considered a no show if you are more than 15 minutes late and you do not call in or if you make an appointment and just do not show up. If you do not show up for your appointment,whether you forget or just choose not to come,you will be billed the full amount of your session and gift certificates will be voided for the amount of time scheduled. You will not be rescheduled until all fees are paid and any future appointments will be paid in advance.

LATE ARRIVALS

Please text or call if you are running behind. After 15 minutes you are considered a no show. My schedule is usually full. If you arrive late you will get the time remaining from your scheduled appointment and you will be charged for the full session. This applies to gift certificates as well. I cannot ask other people to wait because you were late, regardless of the reason, just as I won't ask you to wait if someone else is late. Please be considerate of everyone's time.

INCLEMENT WEATHER

In the event of inclement weather (snow-ice-flooding) ALL appointments will be rescheduled without fees. Please call if there is a question. I want all of us to be able to drive in safely and if that is not possible, we will reschedule.